Have you ever gone into a store to buy something, and found that the clerk was too busy yakking on the phone with a friend to bother waiting on you? Or have you ever called a business about a problem and been given the royal run-around? It is just these types of business problems that … [Read more...] about 2 Quick Ways to Wreck or Build Your Business
Manners, good or bad, can have either a positive or a catastrophic effect on your relationships, both in business and in your personal life. As such, I decided to share this Facebook Live video I had made on what I consider to be a crucially important subject. Seemingly simple … [Read more...] about The Subtle Power of Please and Thank You
Anyone who has to write content on a regular basis, whether for a newsletter, or a blog post, or some other type of print material, periodically runs into a mental brick wall, where we ask ourselves, So what the heck can I write about now? I stand in awe and amazement at people like Seth Godin, … [Read more...] about What Do I Write About Now?
It has long been my contention that everything is based on relationship. Not only do we like to spend time with people we like; we also tend to prefer to do business with people we like. Fortunately, we don't have to have grown up as a totally likable person, as we all have the capacity to … [Read more...] about 13 Habits of Exceptionally Likable People
Let's take a look at why it's so easy to be salesy instead of persuasive. And this is where a true confession comes in because when I first started out in business, I was very salesy. And why? I really believe in the value of what I'm offering. So I wanted everybody to take advantage of it, … [Read more...] about Communicate Persuasively without Being Salesy
One of the communication concerns clients have shared with me is about being able to come across as an expert in their field without turning people off. In other words, they want to be able to speak with authority without sounding like a jerk. This is the topic of the first online meeting of … [Read more...] about Speak with Authority without Being a Jerk