Communication

Tips for Handling an Angry Person

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Communicating with other people can be somewhat challenging at times.

So what do you do when someone catches you flat footed and starts aiming an angry tirade at you?

Do you get defensive and start yelling back, which only raises the temperature of the (so-called) conversation higher?

Or might there be a better way to handle someone who is obviously upset, and maybe not even at you.

Check out the video about this very subject. I’d love to hear what you think of my suggestions.

Here’s wishing you calm confidence in any conversation.

The Subtle Power of Please and Thank You

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Good manners can have either a positive or a catastrophic effect on your relationships, both in business and in your personal life.

Seemingly simple conversations, such as arranging appointment times, or responding to compliments, have the potential to either reflect well on you or not.

How you relate to other people has a huge influence on what is now commonly referred to as the know, like and trust factor in building positive relationships.

The simple and incredibly under-appreciated phrases please and thank you play a crucial role in this area.

Watch this short video to find out why I am absolutely convinced that good manners are good business.

(And if you think I’m sounding too much like a nagging mother, that’s probably because that’s part of who I am.)

The Most Crucial Element of Effective Public Speaking

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I often liken effective communication and public speaking to a 3-legged stool.

You need all 3 legs on a 3-legged stool, or it will fall over.

In my view, the 3 legs of effective communication are:

  1. WHAT – What is your message?
  2. HOW – How are you presenting it?
  3. ALLOW – Are you getting past your fears and allowing yourself to share it?

In this video, I make the case that the WHAT, your message, is the most important part of the mix, a first among equals, as it were.

Of course, if you don’t deliver it, then the value of the message is totally lost; so maybe the ALLOW is the most important element.

I invite you to watch the video. I’d love to hear your opinion on which element you think is the most important:

  • The message,
  • How it’s delivered, or
  • Getting over the fear of delivering it.

Do You Stumble over Me, Myself, or I When You Speak?

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When it comes to effective public speaking, grammar is important, yet I sometimes hear even the most accomplished presenters pause a little uncertainly before coming out with one of the three pronouns me, myself, or I.

Unfortunately, it’s often the wrong one.

Could that person sometimes be you?

Are you tired of wondering if you are using me, myself, or I correctly when you are talking with someone or making a presentation or speech?

Check out the video I am sharing on this page to find out some easy grammar tricks to know which word to use in which situation.

Once you know these tricks, you will be able to communicate with calm confidence.

You can then rest assured that those of your listeners who also know these tricks, will be impressed by your proper usage of these very commonly misused, yet often necessary, words.

P.S. When I listened to the video a second time, I heard myself say theirselves instead of themselves. OOPS! Maybe I’ll be perfect next month.

Tips for Handling Last Minute Speaking Nerves

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Do you sometimes suffer from public speaking anxiety?

Are you ever anxious when you have to speak in public?

Do you sometimes experience a dry mouth, shaking hands, or some other uncomfortable sensation?

It is perfectly natural to feel somewhat nervous before giving a speech, picking up the phone to make an important call, recording a video or podcast, going to a networking event, or even having to talk with a difficult person.

That’s why it’s really helpful to have some useful tips at your fingertips to use whenever those pesky nerves try to derail your best efforts at communication.

Check out this edition of my Public Speaking Tips & Tricks series for ideas on how to deal with the nerves that often occur before people start doing any public speaking.

Do let me know if they prove helpful to you; and, if perhaps, you have some tricks of your own up your sleeve.

For your complimentary ebook about overcoming your fear of public speaking, click here.

2 X 3 Top Networking Communication Tips

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How would you rate your networking communication skills?

Do you enjoy connecting with other people at these types of events, or are you one of those folks for whom networking events are pain and torture?

Do you sometimes feel uncomfortable, even sleazy when conversing with other people at what is supposed to be an opportunity to connect with them?

Or do you just avoid them completely, even though you know they might help you to build your business and increase your income?

If any of these scenarios apply to you, I invite you to take a few minutes to watch this edition of Public Speaking Tips & Tricks, where I discuss 3 sets of 2 tips to make your networking experiences change from negative to positive.

Please be sure to share your thoughts, plus any other concerns you may have; so that I can address them in future editions of this series.