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The Deceptive Power of Please and Thank You

by Marjorie Saulson | Networking & Relationship Building, Sales & Communication Psychology

Sometimes I run across people who seem to view the phrases please and thank you as empty social forms that are not really necessary in our modern world, and actually deem them as bordering on being a useless affectation. I respectfully and firmly beg to differ! When...

How to Graciously Ask for a Referral without Putting Anybody on the Spot

by Marjorie Saulson | Networking & Relationship Building, Sales & Communication Psychology

So there you are at a networking event or in a social situation, and someone asks you that dreaded question, So what do you do? Maybe you are past the point of dreading that question (which is another subject altogether), and you can handle the answer with confidence...

Are You Referral Ready?

by Marjorie Saulson | Networking & Relationship Building, Sales & Communication Psychology

It is a commonly understood truth in business that the best prospective client or customer is a person who has been referred to you by someone who is a trusted advisor and resource. Prospects who are referred to you by someone they trust come with two singular...

When Does a Decision Become an Objection?

by Marjorie Saulson | Sales & Communication Psychology

When we start talking about the issue of money in regard to any purchase, and we are on the buying side of the table, we view the money issue as a decision. However, when we are on the selling side of the table and the money issue arises, it often metamorphoses into...

OOPS! What Do You Do When You Make a Wrong Decision?

by Marjorie Saulson | Sales & Communication Psychology

As a general rule, we human beings love having freedom of choice. And for those of us fortunate enough to live in a free society, that means that we have the political freedom to vote for the candidates of our choice. We also have freedom of religion (or no religion),...

How Do You View Failure? Part II

by Marjorie Saulson | Sales & Communication Psychology

In a prior post, Do You View a Failure as a Stop Sign or as a Stepping Stone?, I expressed the view that part of the problem of viewing a failure as a stop sign instead of as a stepping stone, is that we live in instant America. In our culture, there seems to be...
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