Communicating with other people can be somewhat challenging at times.

So what do you do when someone catches you flat footed and starts aiming an angry tirade at you?

Do you get defensive and start yelling back, which only raises the temperature of the (so-called) conversation higher?

Or might there be a better way to handle someone who is obviously upset, and maybe not even at you.

Check out the video about this very subject. I’d love to hear what you think of my suggestions.

Here’s wishing you calm confidence in any conversation.